1. Introduction
Technovedaai Software Solutions ("we", "our", or "us") is an AI services and software development company headquartered in India, providing AI automation, voice agents, chatbot systems, and custom software solutions to businesses globally.
We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable data protection laws including the Digital Personal Data Protection Act, 2023 (India), the General Data Protection Regulation (GDPR) where applicable, and other relevant regulations.
This Privacy Policy explains:
- What data we collect and why
- How we process and store your data
- Your rights as a data subject
- How to contact us regarding your data
This policy applies to all users of our website, products, APIs, and services.
2. Information We Collect
2.1 Personal Information
We collect the following personal data when you register, contact us, or use our services:
- Full name
- Email address
- Phone number
- Company name and designation
- Billing and payment information
- Business address
2.2 Usage & Technical Data
When you interact with our website or services, we automatically collect:
- IP address and approximate location
- Browser type and version
- Device type, OS, and identifiers
- Pages visited and time spent
- Referral source / entry URL
- Clickstream and interaction data
2.3 AI Interaction Data
When you use our AI-powered products (voice agents, chatbots, automation workflows), we may collect:
- Conversation transcripts (voice or text)
- Inputs submitted to AI systems
- Workflow triggers and outputs
- Session metadata
2.4 Business & Integration Data
When you connect our services with third-party platforms (CRM, ERP, communication tools), we may access:
- Contact records you authorize us to process
- Data passed through API integrations
- Workflow configuration data
2.5 Data You Voluntarily Provide
- Information submitted via contact forms
- Support tickets and communications
- Demo requests and onboarding responses
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity -- to deliver the services you have subscribed to or requested
- Legitimate interests -- to improve our products, prevent fraud, and ensure security
- Legal obligation -- to comply with applicable laws and regulatory requirements
- Consent -- for marketing communications, cookies, and AI data processing where required
You may withdraw consent at any time without affecting the lawfulness of prior processing.
4. How We Use Your Information
We use collected data for the following purposes:
- To provide, operate, and maintain our services
- To set up and manage your account
- To process payments and billing
- To deliver AI automation, voice agent, and chatbot services
- To respond to support requests and inquiries
- To send service-related communications and updates
- To send marketing communications (with your consent)
- To analyze usage patterns and improve product performance
- To detect, investigate, and prevent fraud and security threats
- To comply with legal and regulatory obligations
- To fulfill contractual obligations to our business clients
5. AI Data Processing
5.1 AI System Operations
Our AI systems (voice agents, chatbots, automation workflows) process data in real time to deliver intelligent responses and execute business workflows on behalf of our clients.
5.2 AI Model Training Policy
- We do not use client-specific or end-user confidential data to train, fine-tune, or improve public AI models without explicit written authorization.
- Aggregated, anonymized, and non-identifiable usage data may be used internally to improve system performance.
- Any use of data for AI model training beyond the above will require a separate written data processing agreement.
5.3 Third-Party AI Infrastructure
Our services may be powered by third-party AI providers (such as OpenAI, Google, or equivalent platforms). Data passed through these systems is governed by those providers' data processing agreements, which we maintain on your behalf. Relevant provider data policies are available upon request.
5.4 Human Review
In certain quality assurance scenarios, authorized personnel may review AI interaction data to ensure accuracy and compliance. All reviewers are bound by confidentiality obligations.
6. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data.
6.1 Service Providers & Subprocessors
We engage trusted third-party providers to support our operations, including:
- Cloud hosting and infrastructure providers (e.g., AWS, Google Cloud, Azure)
- Payment processors
- CRM and communication platforms
- Analytics providers
- AI model infrastructure providers
All subprocessors are bound by contractual data protection obligations and are permitted to use your data only for the specific purpose of providing services to us.
6.2 Business Clients
If you are an end user of a product we have built for a business client, that client may also be a data controller with respect to your data. Please refer to that client's privacy policy for more information.
6.3 Legal Requirements
We may disclose your data when required to do so by:
- A valid court order or legal process
- Government or regulatory authority requests
- To protect the rights, safety, or property of Technovedaai, our clients, or the public
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the successor entity. We will notify affected users where required by law.
7. Data Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for data in transit (TLS/SSL)
- Encryption of sensitive data at rest (AES-256)
- Secure API authentication (OAuth 2.0, API key management)
- Role-based access control (RBAC) and least-privilege access
- Multi-factor authentication for internal systems
- Regular security audits and vulnerability assessments
- Incident detection and response monitoring
- Employee data handling and security training
In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities within the timeframes required by applicable law (72 hours under GDPR where applicable).
Despite these measures, no system is entirely immune to security risks. We encourage users to protect their own account credentials and report any suspected unauthorized access to security@technovedaai.com.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Account data -- retained for the duration of the active account plus 3 years after closure
- Billing and transaction records -- retained for 7 years to comply with financial regulations
- AI interaction logs -- retained for up to 90 days unless a longer period is required by client agreement or applicable law
- Support and communication records -- retained for 2 years from the date of last interaction
- Marketing data -- retained until you withdraw consent or unsubscribe
After the applicable retention period, data is securely deleted or anonymized.
9. Your Rights
Depending on your jurisdiction, you have the following rights with respect to your personal data:
- Right to Access -- request a copy of the data we hold about you
- Right to Rectification -- request correction of inaccurate or incomplete data
- Right to Erasure -- request deletion of your data where applicable
- Right to Restrict Processing -- request that we limit how we use your data
- Right to Data Portability -- request your data in a structured, machine-readable format
- Right to Object -- object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent -- withdraw consent at any time for consent-based processing
- Right to Lodge a Complaint -- file a complaint with your local data protection authority
To exercise any of the above rights, contact us at privacy@technovedaai.com. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
10. Cookies & Tracking Technologies
We use cookies and similar tracking technologies on our website. These include:
- Essential Cookies -- required for the website to function. Cannot be disabled.
- Analytics Cookies -- help us understand how visitors interact with our website (e.g., Google Analytics).
- Preference Cookies -- remember your settings and personalization choices.
- Marketing Cookies -- used to deliver relevant content and measure campaign effectiveness (only with consent).
When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or manage your preferences individually. You can update your cookie preferences at any time via the cookie settings link in our website footer.
We honor Do Not Track (DNT) signals from browsers where technically feasible.
11. International Data Transfers
Technovedaai is headquartered in India and serves clients globally. Your data may be transferred to and processed in countries outside your own, including countries that may not have equivalent data protection laws.
Where we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission for GDPR-applicable transfers
- Data Processing Agreements (DPAs) with all subprocessors
- Compliance with India's Digital Personal Data Protection Act, 2023 for cross-border data transfers
You may request a copy of the relevant safeguards by contacting us at privacy@technovedaai.com.
12. Third-Party Services & Integrations
Our services may integrate with or link to third-party platforms including CRM systems, payment gateways, calendar tools, and communication platforms.
- Data shared with third-party platforms is governed by those platforms' own privacy policies.
- We are not responsible for the privacy practices of third-party services.
- We recommend reviewing the privacy policy of any third-party platform before connecting it to our services.
A list of key third-party subprocessors and integrations is available upon request.
13. Children's Privacy
Our services are intended solely for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
If we become aware that we have inadvertently collected data from a person under 18, we will delete it promptly. If you believe a minor has provided us with personal data, please contact us at privacy@technovedaai.com immediately.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we make changes:
- The updated policy will be posted on this page with a revised "Last Updated" date
- For material changes, we will notify registered users via email at least 14 days before the change takes effect
- Continued use of our services after the effective date constitutes acceptance of the updated policy
We encourage you to review this policy periodically.
15. Grievance Officer
In accordance with India's Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address privacy-related complaints:
- Designation: Data Protection Officer
- Company: Technovedaai Software Solutions
- Email: privacy@technovedaai.com
- Response Time: Within 30 days of receiving a complaint
16. Contact Us
For any privacy-related questions, requests, or concerns:
